Please note, when you make a help desk ticket, it may take up to 2 business days to get a reply back in normal circumstances. It is possible that you might not get a reply on the weekend. Please also note that a few times throughout the year we do large promotions that can bring in as many as 500 new customers in 1 day. In those cases, even though we staff the department with additional helpers, the increase is support tickets creates a back log that may take as much as 3 - 7 business days to get back to you.
While we still try to get back to you same day, please understand that there are certain circumstances that may create a back log. Some tickets are beyond the scope of expertise of the General Help Desk Staff and may require the involvement of a specialist or programmer. If this is the case, they will respond to you to let you know that they have passed your information to a programmer and you should expect an answer in another 2 business days or less or you may get a reply directly from that programmer.
Also, any ticket you submit will be replied to. It is impossible for a ticket to go unanswered. Please do not post a duplicate ticket for the same reason. This will only have 2 people working on your ticket at 2 different times and can actually create delay in response to you. Also note, you will need to create a Help Desk account which you can use to log back in at any time. This is to keep your ticket private and confidential so no one else on the Internet can see your ticket.
Please be advised that this is NOT the username and password related Template Optimizer. The help desk, while linked directly to Template Optimizer, has its own database of usernames that is not connected with the membership log in details used for your Template Optimizer account.
If you have a delay in your response time out side of the times posted, you can call us at (888) 355-7770 option 1. You will not be able to get support at that number, but the person can take your information and pass it along to the help desk to locate your ticket to expedite it for you.
New Template Optimizer Support Ticket
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
Submit a new support request. Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right. A valid email address is required.
Finally, when creating a support ticket, please be as details as possible. Feel free to include any screen shots or screen capture video to show the problem. We look forward to helping you with your problem.
Thanks for being a valued Template Optimizer customer!
Check Support Ticket Status
Check status of previously opened ticket. we provide archives and history of all your support requests complete with responses.
Due to the Release of Template Optimizer 8.1 Beta, Please Expect a Slight Delay in Receiving a Response. Average Ticket Response Time is Currently 1-2 Business Days.